Privacy Policy

1. INTRODUCTION & SCOPE

This Privacy Policy explains how Grubzly ("we," "us," "our"), as the Data Fiduciary, collects, uses, and discloses your information. This policy applies to all users of the Grubzly Platform. By using our services, you consent to the practices described herein.

2. INFORMATION WE COLLECT

We collect information necessary to operate our Platform, including:

  • Information You Provide: Account details (name, email, phone), transaction data, reviews, and support inquiries.
  • Information We Automatically Collect: Usage data, device information (IP address, browser), and location data (with your consent).
  • Anonymized Data: We may aggregate and anonymize your data for statistical analysis, market research, and to improve our services. This data does not personally identify you.

3. HOW WE USE YOUR INFORMATION

Your data is used to:

  • Operate, maintain, and improve the Platform.
  • Process your transactions and fulfill orders.
  • Personalize your experience and provide relevant recommendations.
  • Communicate with you about your account, promotions, and updates.
  • Prevent fraud, enforce our terms, and comply with legal obligations.
  • And for any other legitimate business purpose consistent with providing and improving the Services.

4. INFORMATION SHARING & DISCLOSURE

We do not sell your personal information. We may share your data with:

  • Vendors: To fulfill your orders.
  • Service Providers (Data Processors): For essential functions like payment processing and cloud hosting, under strict confidentiality obligations.
  • Legal Authorities: If required by law or to protect our legal rights.

Your data may be stored on servers located outside of India. By using the Platform, you consent to this transfer.

5. DATA SECURITY

We implement reasonable security measures to protect your data. However, no system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for keeping your account credentials confidential.

6. DATA RETENTION

We will retain your information for as long as your account is active and for a reasonable period thereafter for analytical, legal, or archival purposes. Upon receiving a valid erasure request, we will delete or anonymize your data in accordance with our legal obligations.

7. YOUR RIGHTS & CHOICES

As per Indian law, you have the right to access, correct, and request the erasure of your personal data. You may also withdraw your consent for data processing.

To exercise these rights, you must submit a written request to our Data Protection Officer. We may require you to verify your identity before processing your request. We reserve the right to refuse requests that are manifestly unfounded, excessive, or legally impermissible.

8. DATA CONCERNING CHILDREN

The Platform is not intended for individuals under 18. We do not knowingly collect personal data from minors.

9. GRIEVANCE REDRESSAL AND DATA PROTECTION OFFICER

For any queries or grievances related to this Policy or your personal data, please contact our designated Data Protection Officer (DPO):

Email: grubzlyapp@gmail.com

The DPO will acknowledge your complaint and will work to resolve it in accordance with applicable law.